Brooke Milligan

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Beware the Threat of Complacency

Posted by Brooke Milligan on May 24, 2017 1:28:49 PM

By Roger P. Levin, DDS

Orthodontics is a relationship business. If you provide great customer service while delivering excellent results, then parents (and adult patients) will tell their friends and family about their experience. I find that most orthodontists and team members do a good job of making parents and patients feel connected to the practice.

But it’s not always easy. There are days when everything goes wrong––patients are late, a co-worker goes home sick, the computers crash, etc.––and it takes every bit of training, know-how, and composure to maintain that high level of customer service.

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Topics: orthodontics, Roger Levin, customer service, practice improvement

Texting is the Answer!

Posted by Brooke Milligan on May 5, 2017 10:47:09 AM

By Nancy Hyman

In the never-ending challenge of contacting parents, adult patients, or potential patients, consider a transition to texting for quick responses and results! Your target audience is never too busy to check their cell phones throughout the day and many workplaces allow cell phone use, taking the place of leaving messages on home answering machines or the inconvenience of receiving calls at work. Only 41% of over 21,000 households surveyed use a landline in addition to a cellphone per The Centers for Disease Control.

Utilize the Ortho2 texting feature to reach out to pending parents/adult patients and un-appointed Kids Club members. Prospective patients, mined from returned dental referral cards, will be texted via the practice cell.

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Topics: reminders, Nancy Hyman, orthodontics, efficiency, texting

Top 5 Reasons to Visit Ortho2 in San Diego

Posted by Brooke Milligan on Apr 11, 2017 11:24:06 AM

The countdown is on, and we're really excited to see you at the upcoming AAO in San Diego! We know you want the best for your practice, and we do too! Our customers are extremely important to us, which means we're listening to their needs for advancements in this ever-changing technology-driven world. We've been working hard on several new features coming soon, and we can't wait to introduce you to them. Here are the top 5 reasons to visit us at the AAO!

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Topics: Ortho2, cloud, Edge, AAO 2017, Edge Specialist, Edge Pop, Top 5, Edge Signature

Meetings: Four Mistakes to Avoid

Posted by Brooke Milligan on Mar 22, 2017 5:00:45 PM

By Roger P. Levin, DDS

Everybody hates them. They waste time, kill morale, and basically suck the life force out of the practice. I’m talking about bad meetings.

At my seminars, I hear many horror stories from orthodontists and team members about the quality of meetings in their practices. Nobody knows the purpose. The right information isn’t shared. One or two people monopolize the conversation. The gathering turns into a giant complaint session.

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Topics: orthodontics, Roger Levin, meetings

CDC Summary Changes to Be Implemented

Posted by Brooke Milligan on Feb 7, 2017 11:19:10 AM

By Andrea Cook

There has been talk for some time regarding an update to the Guidelines for Infection Control in Dental Health-Care Settings, 2003. The CDC will not be releasing new guidelines for infection control in dental settings. However, in March 2016, the CDC released their update; a document entitled "Summary of Infection Prevention Practices in Dental Settings: Basic Expectations for Safe Care and Companion Checklist." The entire document is available online at www.cdc.gov/oralhealth/infectioncontrol/guidelines.

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Topics: sterilization, Andrea Cook, orthodontics, CDC, infection control, patient care

3 Great Techniques for Controlling Overhead

Posted by Brooke Milligan on Jan 23, 2017 11:01:14 AM

By Roger P. Levin, DDS

Compared to other dental and specialty offices, ortho practices tend to have larger staffs, more chairs, and a higher volume of patients seen every day. This means that the total cash flow tends to be relatively high, which can make monitoring and controlling overhead more challenging.

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Topics: orthodontics, Roger Levin, profits

Ardent Fan or Shopper: The Wow Factor Difference!

Posted by Brooke Milligan on Dec 21, 2016 2:22:59 PM

By Nancy Hyman

Patient referrals come from a myriad of sources in today’s unique promotional climate: your business Facebook page, Facebook post boosts and advertising, Google advertising, and family, friend, and dental referrals all vie for attention in planning your marketing budget.

Practices formerly reliant on dental and internal referrals may discover that as patterns change referrals from Internet sources may not be completely sold on you and require a different approach. This blog will discuss three key points to wow the new (potential) patient and is applicable to all initial exams, including consumers unfamiliar with your wonderful benefits and services.

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Topics: Marketing, Referrals, Nancy Hyman, orthodontics, Wow Factors

Three Sources of Strength for the New Year

Posted by Brooke Milligan on Dec 1, 2016 3:24:40 PM

By Roger P. Levin, DDS

To ensure greater practice success in 2017, initiate a multi-faceted referral-generating program now—one that not only reinforces strategies already in place for bringing patients into your practice but also explores new opportunities for growth.

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Topics: Marketing, Referrals, orthodontics, Roger Levin

Scripting for Goals

Posted by Brooke Milligan on Nov 17, 2016 2:30:49 PM

By Pat Rosenzweig

In our offices, we frequently set not just production and collection goals, but also sub-goals that make it easier for us to reach our larger plans. While it’s great to set these goals, they’re of little use if we don’t provide staff with the tools to achieve them. Here are some examples of goals, scripts, and outcomes.

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Topics: orthodontics, scripting, goals, Pat Rosenzweig

Get Serious about Having Fun with Social Media

Posted by Brooke Milligan on Oct 12, 2016 9:25:54 AM

By Roger P. Levin, DDS

Social media can be a lot of fun. That’s one of the big reasons so many people spend so much time “socializing” online every day. If you want current and prospective patients and parents to pay attention to your posts—and feel good about your practice—keep them smiling. Here are some guidelines for upping the fun factor:

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Topics: orthodontics, Roger Levin, Social Media

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