If it ain’t broke don’t fix it

Posted by Ben Shin on Mar 3, 2014 1:08:00 PM


by Paulette Johnson

If it ain’t broke, don’t fix it.  Some of the worst advice you can get or give.

I used to believe this saying was pretty close to the truth.  As I matured, I have grown from a skeptic to an unbeliever.  As media, technology, and the economy evolve so must the approach in which we deal with them and life in general.  We used to write letters or hand complete insurance forms on paper, fold them, place them in an envelope, lick the envelope, address the envelope, lick the stamp, and place it in the mailbox.  Today, we may still use paper letters, but most of the time we send a letter electronically, either via e-mail or text.  And insurance, well if you are still submitting on paper, your turn around time is up to six weeks for a response.   Electronically submitted claims are processed in two weeks or less.   I could go on but this illustrates my point. You get it – things are changing and we need to keep up or get left behind.

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Topics: Paulette Johnson

How Much is Too Much?

Posted by Shelby Kruse on Dec 4, 2013 11:38:00 AM

by Paulette Johnson
Recently I was asking my husband his opinion on a personal matter when he stopped me, fingers in his ears and said (loudly), “TMI!!” I realized that I may on OCCASION over share. I try to provide enough information to make a well informed decision, but what is enough?

How often in your practice do you over share, or under share for that matter? I have seen the full spectrum of information distributed to potential patients. I have on a regular basis that conversation in our practice, are we providing enough or too much? Do our potential patients walk out with a deer in the headlights look on their faces, or are they in the movie “Beetlejuice” with no idea how to get started with treatment, let alone what the treatment looks like.

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Topics: orthodontic practice management, Paulette Johnson, Edge Animations, New Patient Packet

Skeleton Staff

Posted by Shelby Kruse on Oct 31, 2013 10:46:00 AM


by Paulette Johnson

Does your practice run with a skeleton crew?  Is everyone assigned a job and no one cross-trained? What happens when one of your crew is unable to work for a day, a week, or a month?  Does your skeleton end up in a heap?  With a staff member out do you only address functions that are critical? 

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Topics: orthodontic practice management, Paulette Johnson, staff communication

How Do You...

Posted by Shelby Kruse on Sep 27, 2013 11:01:00 AM

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Topics: orthodontic practice management, Paulette Johnson, viewpoint, training, consulting, continuing education

Unintended Benefits

Posted by Shelby Kruse on Jul 26, 2013 10:01:00 AM

by Paulette Johnson
I live in California – the Bay Area to be exact. Recently, legislation passed banning plastic grocery bags. Reusable grocery bags are ecofriendly, good marketing tools, more efficient, and – except for the remembering part – just an all-around good idea. Then I had a conversation with a very intelligent man I know who pointed me to an article about the unintended consequences of reusable grocery bags, including the spreading of e-coli bacteria. Yikes…bubble burst! 

But that conversation got me thinking about unintended consequences versus unintentional benefits. Like going paperless in a practice. No paper, no piles, no filing. What could be wrong with that? The reaction you get from many offices when you discuss the paperless office is fear. Genuine fear about losing control, losing patients, losing appointments…losing.  The thought of no paper, while exciting, can also be frightening. How will I know what each patient needs? 

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Topics: orthodontic practice management, technology, orthodontic trends, Paulette Johnson, paperless

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