Beware the Threat of Complacency

Posted by Brooke Milligan on May 24, 2017 12:28:49 PM

By Roger P. Levin, DDS

Orthodontics is a relationship business. If you provide great customer service while delivering excellent results, then parents (and adult patients) will tell their friends and family about their experience. I find that most orthodontists and team members do a good job of making parents and patients feel connected to the practice.

But it’s not always easy. There are days when everything goes wrong––patients are late, a co-worker goes home sick, the computers crash, etc.––and it takes every bit of training, know-how, and composure to maintain that high level of customer service.

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Topics: orthodontics, Roger Levin, customer service, practice improvement

Inspire Your Team to be Great

Posted by Ben Shin on Aug 17, 2015 11:17:26 AM

By Roger P. Levin, DDS

Whether they express it or not, your ortho team members look to you for guidance and inspiration. After all, you are the CEO of the practice. Below are three steps you can take in the next month to motivate the people who work for you: 

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Topics: greatness, office atmosphere, expectations, inspire, practice improvement, motivate

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