Keeping Ortho Patients on Schedule

Posted by Ben Shin on Feb 26, 2016 9:00:00 AM

By Roger P. Levin, DDS

As a process that typically lasts for 18–24 months, ortho treatment can easily fall behind schedule if parents or adult patients aren’t diligent about keeping their appointments. You’ll always have overdue patients, but the following techniques will help you minimize the problem:

Read More

Topics: practice management, orthodontics, Roger Levin, scheduling

Boundaries and Policies

Posted by Ben Shin on Oct 9, 2015 10:55:04 AM

by Pat Rosenzweig

When a patient repeatedly cancels or no shows, what's your policy? While that may sound like an easy question to some of you, in many offices I get pitiful looks from the front desk staff when a patient – who has repeatedly missed appointments – insists on another 4 P.M. or Saturday time slot. The pitiful look is because the office has no real policy regarding these instances, and they have many other patients wanting those prime time appointments. I'm completely aware that we never want to upset our patients because we don't want them to leave or speak poorly of the practice. We do however, in all aspects of our life, need to set boundaries. These boundaries in an office not only keep your schedule running properly, but also show your staff you respect them as much as you do your patients. Because I know how much doctors dislike setting these boundaries and making these policies, let me suggest some and you can blame the evil consultants.

Read More

Topics: scheduling, front desk staff, late fees, no shows, missed appointments

Developing a Solid Marketing System

Posted by Ben Shin on Sep 30, 2015 11:02:53 AM

By K. Ryan Alexander

I travel the states implementing management systems in orthodontic practices, large and small. By definition, a system is “a set of principles or procedures according to which something is done; an organized scheme or method.” I have found that many practices are good at absorbing marketing ideas, fewer are good at getting the ideas accomplished, and even fewer are good at developing and fostering a robust marketing program based on multiple united systems.

Read More

Topics: Marketing, scheduling, K. Ryan Alexander, strategy, timelines, goals

Three Tips for Developing Efficiency Within an Existing Schedule

Posted by Ben Shin on Mar 27, 2015 10:51:42 AM

by K. Ryan Alexander

A well-designed doctor time scheduling template is vital to the efficiency and bottom line of any orthodontic practice. However, your templates are only half of the solution. A well-organized, disciplined team is the glue that holds your scheduling system together. Here are three ideals that, if followed, will take your practice to a new level of efficiency regardless of what kind of template you currently have in place.

Read More

Topics: practice management, efficiency, scheduling, K. Ryan Alexander

Subscribe to Email Updates

Posts by Topic

see all