by LeeAnn Peniche
I’m often asked what makes an exceptional treatment coordinator. My answer? The etc.
In my mind, and in my experience, the real and vital difference between an excellent TC and an exceptional TC is the etcetera – the above and beyond, the more, the icing on the client-service cake.
By definition, etcetera is:
Never undervalue the importance of the etcetera in your practice. It’s the details, the small extras, which count. These are of the utmost value. That’s the key to Exceptional Treatment Coordinating.
LeeAnn Peniche – President, Peniche & Associates
For more information, visit us at www.leeannpenicheandassociates.com