Update: Planned Outage for Edge Cloud Data Center

Posted by Michelle Haupt on Mar 20, 2018 3:04:36 PM


Updated 3/22/2018

Anyone who owns a computer knows at some time the device needs to update to stay on top of added securities and features. While it may seem like a hassle to update, and restart, it really is for our own benefit to be on the latest version of operating system (or app, or software, etc.).

The same is true for the data center where your Edge Cloud data lives. We will be performing planned hardware upgrades and maintenance at the Edge Cloud data center on Saturday, March 24. Due to this activity, the Edge Cloud system will be unavailable from 8 P.M. CT until approximately midnight CT Saturday evening.

To ensure a smooth transition, make sure Edge Cloud is up to date on every machine. After the hardware upgrades, if new patients don't show on the grid automatically or your operatory isn't displaying checked-in patients, you need to update Edge Cloud on your computer.

As with any change, there is a possibility that unforeseen issues will arise and our technical team will work to resolve these as quickly as possible. Ortho2 values your business and apologizes for any inconvenience this maintenance may cause. 

We appreciate your patience with this planned maintenance, and we know you will benefit from these changes.

Topics: orthodontics, Edge, edge cloud

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