Update: Planned Outage for Edge Cloud Data Center


Updated 3/22/2018

Anyone who owns a computer knows at some time the device needs to update to stay on top of added securities and features. While it may seem like a hassle to update, and restart, it really is for our own benefit to be on the latest version of operating system (or app, or software, etc.).

The same is true for the data center where your Edge Cloud data lives. We will be performing planned hardware upgrades and maintenance at the Edge Cloud data center on Saturday, March 24. Due to this activity, the Edge Cloud system will be unavailable from 8 P.M. CT until approximately midnight CT Saturday evening.

To ensure a smooth transition, make sure Edge Cloud is up to date on every machine. After the hardware upgrades, if new patients don't show on the grid automatically or your operatory isn't displaying checked-in patients, you need to update Edge Cloud on your computer.

As with any change, there is a possibility that unforeseen issues will arise and our technical team will work to resolve these as quickly as possible. Ortho2 values your business and apologizes for any inconvenience this maintenance may cause. 

We appreciate your patience with this planned maintenance, and we know you will benefit from these changes.

Back to Blog

Related Articles

Use It, or Lose It – Readying Your Equipment for the Post-COVID-19 Influx of Patients

By Joseph Ross, President Ross Orthodontic Every day headlines report we are nearing the peak of...

How the Section 179 Tax Deduction Can Help Your Orthodontic Practice

By Michelle Haupt It’s only November, you shouldn’t be thinking about taxes yet, right? As a small...

Utilizing the Cloud in Your Orthodontic Office

You might be familiar with what we like to call The Ultimate Backup Routine – the routine you go...