So, What is Your Excuse?

Posted by Ben Shin on Oct 26, 2015 9:17:23 AM

by Andrea L. Cook

As the doctor or manager in your practice, you’ll realize pretty quickly that excuses are like clockwork. At the very moment when a report, meeting, or assignment is due, they’ll come pouring in: “I didn’t have time,” “I just have too many other things on my plate right now,” “I never learned how to do that,” and the list of excuses goes on.

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Topics: employees, excuses, management, leadership

Etc. vs. ETC

Posted by Ben Shin on Aug 31, 2015 10:13:21 AM

by LeeAnn Peniche

I’m often asked what makes an exceptional treatment coordinator. My answer? The etc.

In my mind, and in my experience, the real and vital difference between an excellent TC and an exceptional TC is the etcetera – the above and beyond, the more, the icing on the client-service cake.

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Topics: Orthodontic, treatment coordinator, employees, LeeAnn Peniche

Misconceptions about Embezzlement

Posted by Ben Shin on Apr 24, 2015 11:42:55 AM

by David Harris

I speak to orthodontists daily about embezzlement, so I have a pretty good idea what they misunderstand about the topic. I'm going to highlight a couple of the things that are often misunderstood, and I’ll explain a bit about the misconceptions.

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Topics: practice management, misconceptions, employees, security, embezzlement

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