How Much is Too Much?

Posted by Shelby Kruse on Dec 4, 2013 11:38:00 AM

by Paulette Johnson
Recently I was asking my husband his opinion on a personal matter when he stopped me, fingers in his ears and said (loudly), “TMI!!” I realized that I may on OCCASION over share. I try to provide enough information to make a well informed decision, but what is enough?

How often in your practice do you over share, or under share for that matter? I have seen the full spectrum of information distributed to potential patients. I have on a regular basis that conversation in our practice, are we providing enough or too much? Do our potential patients walk out with a deer in the headlights look on their faces, or are they in the movie “Beetlejuice” with no idea how to get started with treatment, let alone what the treatment looks like.

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Topics: orthodontic practice management, Paulette Johnson, Edge Animations, New Patient Packet

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