Skeleton Staff

Posted by Shelby Kruse on Oct 31, 2013 10:46:00 AM

by Paulette Johnson

Does your practice run with a skeleton crew?  Is everyone assigned a job and no one cross-trained? What happens when one of your crew is unable to work for a day, a week, or a month?  Does your skeleton end up in a heap?  With a staff member out do you only address functions that are critical? 

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Topics: orthodontic practice management, Paulette Johnson, staff communication

Communicating to Better Relationships: Part 2

Posted by Shelby Kruse on Oct 26, 2011 10:39:00 AM

By Joan Garbo
Read Part 1 of "Communicating to Better Relationships" Here.

We value relationships in terms of how they serve to nurture and sustain us in our personal goals and value systems. Being self-righteous in our actions and opinions not only thwarts our relationship with others, but also ends up being self-destructive.

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Topics: Communication, Consultants, Relationships, Joan Garbo, staff communication

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